Before starting to navigate through the Before starting to navigate through the DIS-Creations website, potential Buyers have to complete the online registration form to become a registered member of the site. They will need to provide a valid email address, password and their gender to complete registration. By registering with the website, you are accepting these terms and conditions for your membership.
To place an order, you should select the required item and add it to the basket by clicking on the ‘Add to Basket’ button. You can review the selected item(s) at any time by clicking on the ‘View Basket’ link and then continue shopping by clicking on the ‘Continue Shopping’ link. Once you have completed your shopping, please click on the ‘Proceed to Checkout’ button. Items will only be held in your basket for 15 minutes before being released back into stock. Please note that on the DIS-Creations website, the Buyer can order from different brands whilst paying a single delivery charge.
Next, you will be asked to enter/confirm your personal details, billing and delivery address before moving to "Summary of your order". In "Summary of your order", you will be able to check the information relating to the item(s) ordered, quantity, price and total. Should you need to edit your personal details, please get in touch with our Customer Service team by email (customerservice@DIS-Creations.co.uk
) or by phone (between 9:00am and 7.00 pm from Monday to Friday, 9.00am and 4.00pm Saturday on 01206 226410). Please note that the delivery address cannot be edited in the "My account" section for any outstanding orders. This will however change your address for future orders. To update your delivery address for any outstanding orders, please contact Customer Service. We are unable to change your delivery address for any item/s which are being packed within our warehouse (In preparation), or have already been shipped.
If you place multiple orders, the delivery charge will apply to each transaction as we are unable combine orders together.
Orders are accepted at our sole discretion provided that the item(s) is(are) available, the order reflects current pricing, you are based in the United Kingdom, the Republic of Ireland or the Channel Islands and that your credit, debit card or PayPal account is authorised for the transaction. In some occasions, sales may not be available to all territories. Where applicable, this will be stated in the sale. Because of the nature of our business, no orders can be accepted or processed after the sale has ended.
All orders are subject to acceptance and availability. In the event that an item you have ordered is out of stock, we will endeavour to inform you as soon as we are made aware by our supplier. The order relating to the unavailable item will be cancelled and a full refund will be applied. Where the Buyer′s order is for multiple items, the rest of the order will remain valid (including all delivery charges) unless the Buyer notifies us. Where the Buyer′s order is for that single cancelled item, delivery charges will be refunded in full. Notification will be sent to the Buyer via an email to the address provided at registration, confirming that the Buyer’s refund has been processed. It will take a minimum of four (4) working days from receipt of such an email for the refunds to appear in the Buyer′s bank account.
All orders have to be placed through the website. BrandAlley is unable to process any manual payments or orders (e.g. by phone, mail, fax etc). BrandAlley is also unable to amend orders after they have been placed and confirmed through the website.
Cancellation Right: You have the right under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order at any time before dispatch of the item(s) or within 14 working days of receipt of the item(s) by following our returns process. However, if your order is showing as ‘Order being prepared" or "Order dispatched", we will be unable to cancel at this stage as the order is packaged and on its way to you. In cases like these, refusal of the delivery will be the option. You will be refunded the postage charge of your item(s) where the entire order is returned.
Should you need to cancel an order, please contact DIS-Creations Customer Service team by email or phone.
Restricted Items: It is against the law to sell or supply intoxicating substances, such as alcohol, or to sell any knife, knife blades or razor blades to persons under the age of 18 years of age in the UK, the Republic of Ireland or the Channel Islands. The purchase of items with age restrictions will require proof of age. We will require items with age restrictions to be placed using a UK Credit Card to confirm your age. We may contact you via telephone to verify your age and we will require documentary evidence, such as a driving license, passport or birth certificate to be sent to us. Should we deem that the identification is not valid or identification cannot be provided for the purchase, we may cancel the order. The courier delivering such an order may request identification at the point of delivery to verify the Buyer′s age. Where such identification cannot be provided or the courier is not satisfied with the age of the recipient, the courier may retain the delivery.
The sales on DIS-Creations will close at 03.00 (3am) GMT on the stated sale end date. Sale-end-date information can be found on the sales homepage.
We charge £5.95 for deliveries to Mainland UK and £7.95 for deliveries, which are shipped to Ireland and Channel Islands. We also offer Express Delivery for deliveries to the Mainland UK for £7.50. Products of a large size that are fulfilled directly by our supplier, may incur an additional delivery charge. Please check the product description or basket page for further details on shipping costs.
All items are priced in pounds sterling (GBP) and are exclusive of delivery charges, which will be indicated to you during the ordering process.
We reserve the right to modify our prices at any time but the items will be charged at the rate, which was current at the time the order was placed.
The original recommended retail price (RRP) quoted in the description of an item is the price provided by our supplier as the full selling price of the item when the item was originally in the supplier's distribution network. This price is provided for comparison purposes only.
In the event of a pricing error, we reserve the right to cancel items and refund the payment back to the Buyer.
Once you have reviewed your order and provided your personal details, you will be invited to check out by clicking on ‘Proceed to Checkout’. Payments will be processed by credit card, debit card or PayPal through a secure payment service operated by or PayPal. For security reasons, DIS-Creations does not store payment details. Payment will be deducted within four (4) working days of an order being accepted.
As an added security measure, you might be requested to send us, within 4 working days, a certified proof of ID (e.g. a certified copy of your passport or driving license) as well as proof of address for the past 3 months. In the event that payment cannot be made, the order will not be processed and will automatically be cancelled.
All refunds will be made to the card used in the original transaction. To comply with audit standards, the card or account details used for refunding a purchase cannot be amended.
Should a refund be rejected for any reason by Buyer’s bank, DIS-Creations Customer Service team will contact the Buyer to discuss alternative options to make the refund effective.
Before you apply for PayPal Credit, please make sure you:
- Are a UK resident (excluding the Channel Islands and the Isle of Man) aged 18 years or older - Have a good credit history - Have not recently been declared bankrupt - Are employed and have an income greater than £7,500 per year
Once the payment has been accepted, the contract is formed and the order cannot be edited.
We will confirm receipt of your order to the email address you provided at the time of registration. It is recommended that you retain that email or print out confirmation of your order.
In the event that the Seller accepts an order from a Buyer and that for reasons beyond the control of the Seller they are unable to supply the goods ordered to the Buyer, then the Buyer agrees to accept the repayment of the amount paid to the Seller in full and final settlement of all and any claims it may have against the Seller for non-delivery.